Patient Services

We guarantee a comprehensive list of patient-related support services, assuring you of excellent and timely results that drive all aspects of customer data, accounting, eligibility, personalized service and strong customer relationships.

Eligibility

  • Verification of coverage dates
  • Deductible information
  • Benefits information
  • Copays status

Self-Pay

  • Information on remaining balances
  • Processing of medical payments
  • Discussion of possible payment plans
  • Field billing questions

Experience

  • Callback solutions
  • Patient clinical follow-ups
  • Clinical feedback
  • Response data consolidation and analysis
  • Customized feedback reports
  • Programs for reduction of hospital readmissions
  • Accurate documentation relevant to malpractice claims
  • Full back-office support suite
  • Quality of care assurance

Engagement

  • Answering incoming calls according to procedure and departmental standards
  • Assist patients in their queries and concerns
  • Collect patients' outstanding balance
  • Assist third party entities, e.g. insurance, in their queries regarding patients' accounts
  • Placing outbound collection calls according to procedure and departmental standards‚Äč
  • Collect patients' outstanding balance
  • Assist patients in their billing queries and concerns

ABOUT PMAXGLOBAL

PMAXGlobal is one of the fastest growing BPO (Business Processing Outsourcing) and CPO (Clinical Processing Outsourcing) companies in the world, and the fastest growing in the Philippines. We provide a variety of services for healthcare and non-healthcare clients with both back office and voice support.

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